Shipping policy
Shipping policy MADEINATLAS ("we" and "us") is the operator of (https://madeinatlas.com/)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.
General rules for shipping policy
All orders are processed within 1 business day. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipping may be delayed by a few days, please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone.
- Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
2.1 Free shipping:
We offer Free shipping 2 to 3 business days for USA, UK, CA, UK, EU, Middle East residents, via DHL, FEDEX.
2.2 Expedited Shipping Fees:
We also offer expedited shipping at the following rates:
Standard shipping 3 to 5 business days
Rush shipping 1 to 3 business days.
3.1 Return Due To Change Of Mind
MADEINATLAS will happily accept returns due to change of mind as long as a
request to return is received by us within 30 days of receipt of item and are
returned to us in original packaging, unused and in resalable condition.
Return shipping is free with conditions please check it in our Return policy.
Once returns are received and accepted, refunds will be processed automatically. We will notify you once this has been completed
through email.
3.2 Warranty Returns
MADEINATLAS will happily honor any valid warranty claims, provided a claim is
submitted within 30 days of receipt of items.
Customers will be required to download and print shipping return label. Please read Returns section in our Shipping policy.
Upon return receipt of items for warranty claim, you can expect MADEINATLAS to
process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
- Delivery Terms
4.1 Free shipping:
We offer Free shipping 2 to 3 business days for USA, UK, CA, UK, EU, Middle East residents, via DHL, FEDEX.
4.2 Expedited Shipping Fees:
We also offer expedited shipping at the following rates:
Standard shipping 3 to 5 business days
Rush shipping 1 to 3 business days.
4.3 Handling time :
Orders are usually dispatched within 1 business day of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.5 P.O. Box Shipping
MADEINATLAS will ship to P.O. box addresses using postal services only. We are
unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
- Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
- Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
MADEINATLAS website.
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and MADEINATLAS
encourage you to be aware of these potential costs before placing an order with
us.
If you refuse to pay duties and taxes upon arrival at your destination
country, the goods will be returned to MADEINATLAS at the customers expense, and
the customer will receive a refund for the value of goods paid, minus the cost
of the return shipping. The cost of the initial shipping will not be refunded.
- Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched within 24 hours. If an
order
has already been dispatched, please refer to our refund policy.
- Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
- Customer service
For all customer service inquiries, please submit an inquiry at
https://madeinatlas.com/our-address/
Shipping Policy Generated by MADEINATLS.